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Channel: support.mendeley.com :: My Account
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Password

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How do I resent my password? I can't log in or reset it, Thanks,

Merging accounts

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Hi, I'm a user of Mendeley with a free account in gmail (guidocor@gmail.com) but now my university offer's to me a premium account with the institutional email account (g.corradi@uib.es). I have a lot of pdfs and annotations in my 'old' account that I want to transfer to my 'new' account. How can I made that migration or merging of accounts? Thanks

Google location map

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I observed that the position tag appearing in the google map into my profile is is ot correct. It is situated in the city where I work but far away from the campus were my faculty and department is located. Is there any way to move the tag to the correct position on the map?

i can sign in into my account online and on other computer but not on the app on this computer

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i can sign in into my account online and on other computer but not on the app on this computer i don't know what is going. i will appreciate any help. Arnaud konan

group plan - personal space

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Hi, I have a free account with one private group. I have paid for unlimited personal space last year that will be due in a few days. I am going to upgrade my profile with a group plan of 7 or 8 and I am wondering wheather I need to renew my unlimited space storage or the group plan will take care of that. Thanks,

Lost Access to Email Address Connected to Old Account

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I really would like to gain access to my old Mendeley account. I signed up in July 2010 with my then university email address which I no longer have access to. I also have forgotten the password. Can you help me gain access to my old account?

Upgrade of Account

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Hi, I would like to extend my team plan from 5 collaborators to 6. I have already a 5 collaborators plan for one year. When I upgrade to 6 now, do I start a new plan? But how is the money paid charged with the upgraded teamplan? Do I get an invoice for the additional collaborator? Thank you very much in advance and best regards Michael

Upgrade to team plan

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I would like to upgrade to teamplan with 15 collaborators and pay 24 monthly. Is it possible to pay in advance by banktransfer ? My University does not pay by credit card.

When you're on a school computer vs. home computer

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Hello Mendeley Support, I have a classroom where I required my students to use Mendeley, in order for them to access readings easily, as I posted them to a group we shared. Now that the semester has ended, I was wondering if it were practical to log them off their Mendeley accounts (as they are still logged into the school desktop), or to delete all their papers and leave the portal up? Because if I log them out, their papers would be saved onto this desktop, not their personal laptops/desktops at home. Will this affect them? Would the students have to download the papers again at home in order to access them? Thank you in advance for your response!

Mendeley on Mac Air won't sync with Mendeley on Dell

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Hi. I will go home and work on my Mendeley desktop from my Apple Air laptop and make many changes (especially to my "unsorted" and "needs review" files) and then when I get back into work the next day on my Dell desktop, NONE of the changes/updates I made are showing up. This is after I have synced my Mendeley on my laptop before quitting and then syncing the Mendeley on my Dell desktop once I get back into work. Most of my PDFs are in dropbox, but literally nothing is changing for good unless I make the changes on my desktop. Please advise. Thanks.

password

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I am trying to get Mendeley on my Mac having previously had it on my PC. I managed to re-set password earlier as i'd forgotten it. So I am logged in. But trying to open it as an application on my mac means re-signing in an it won't seem to let me on that password (yet I'm still signed in here as you can see). I have tried resetting password again but it won't let me. Any ideas? Thanks Toni

Cannot login or sync

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I am having trouble logging in via both Mendeley Web and Mendeley Desktop. On Mendeley Web, I could not log in using my usual password. I used password reset and set the password to the same as it used to be, and logged in successfully. However, when I logged out and tried logging in again using the same password, it once again did not work. On Mendeley Desktop, I cannot log in or sync my library. The problem remains after updating to the latest version and rebooting. When I open Tools,Options,General in Mendeley Desktop, I get the message "You are not signed in to Mendeley. Please enter your sign in credentials above." However, there is nowhere above for me to enter my sign in credentials. From looking at the File menu it would appear that I am signed in, because that menu displays the option "Sign out" with my login name. The Mendeley Desktop issue appeared BEFORE I did the password reset via Mendeley Web, so I am sure it is not a result of my screwing up something with the password change. Prior to what I described about Mendeley Web above, I had not changed my password or made any other account change recently, and had been able to log in fine for quite a while. Here are the details from the error message I got when trying to sync: There was an error processing your request. It has been logged (ID eb2264a9cfb57cb7).. Error ID: iDYgyKU8qis Appreciate if you could advise how to fix this issue.

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IP address

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We are trying to use Mendely with our senior students for their research projects. Our school is University high School in Melbourne, Australia. When we try to install Mendeley it is telling us that it cannot recognize the IP. Our technicians have added the IP of Mendele.com. Is there something else we should be doing? Is there another IP address we should be adding to our system? thanks for your help. Cheers Rob Castles Library Manager

URGENT..

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Hello , I am trying to login the software and i can't. But I am able to login to my profile through web in mendeley. In the web when I am trying to see my library it shows me "rejected by oauth".. Please tell what I should do to solve this problem..?

Separate payment options for personal space and a group plan

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I work as a scientist in a research organisation. I own 2 groups on Mendeley. About 8 months ago, I started paying for one group (on Aquaculture), to have more members and more space, for a joint project we were working on. This is paid for by my organisation. I later started another group (on Marine Protected Areas), for another project. I have just cancelled the plan for the first group/team (aquaculture), as the project is finished. It will end on 3rd March. Will this affect my other group? Also, my personal free 2 GB space is 'full', and I would like to upgrade and pay monthly for 5 GB space. To be paid by me personally. I don't seem to be able to set this up, maybe because of the team plan I just cancelled. Is it possible to have a personal plan (paid by me) and a team plan (paid for by my organisation)??? Thank you Suzanne

What am I paying for?

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I am paying Mendeley 5$ a month, but my account info states free account. What am I paying for?

Lost my library

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Before this problem, I had a library created with ~900 articles. When I opened Mendeley desktop, I did not see anything in my library. When I logged onto my account, there was nothing in my library. I see in the Help menu of the desktop a backup, but it fails to download. Please help me to recover.

account problem!

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everytime I open my account in other computer, all my literature search desappear from it. and the other problem is thata i cannot verified my account

dissertation scanning

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i am a phd student and have added a draft copy of my phd in your medley library ,i have also collected few thousand references ,now i want mendeley to scan my dissertation and check if i am missing few references /also i want to directly cite them right into the words /because my last date of submission is coming i also want to know if mendeley can create biblography ,indexing and table of authorities/contents directly into my document -if no how should i do it thank you for prompt reply /also sent me a copy of reply to my email id ajitvakil@gmail.com
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