import bib files
I have an extensive bib file which I have been using for years. When I try to import it using you import facility, it tells me that there is a problem with importing it. This is the only interaction...
View ArticleIt is no longer possible to access my account either online or via the desktop
For whatever reason, it is no longer possible to access my account ggeorgr@gmail.com either thru your website or desktop. I changed the password 6 times but your system does not seem to recognise any...
View Articlelogin and password reset
Hi, I have been using my account (ramyapreethi.s@gmail.com) and when i tried to login in a new computer on mendeley desktop i received this meesage, "Sorry, we don't recognise those details. Have you...
View ArticleSync problem
Hello, I can't sync my account using the Desktop. The message is the following : "There was an error processing your request. It has been logged (ID 8b92f440fc16fc34).. Error ID: cI7i5soV__0". Any help...
View Articlecant add citations anymore? urgent help needed
I've used Mendeley without problems but have a new computer, installed word plugin, can't add citations because it just launches Mendeley and doesn't give me a search bar to pull in the reference from...
View ArticleALL my previous reference and folder were gone
I wonder if you could please find my previous data and restore my account library Because I opened my mendeley account today and found out that my folder and paper were under the loughborough folder...
View Articlemerging 2 accounts
I have a dormant account which has my new e-mail address attached to it and a live account with documents which has my old e-mail address attached to it. I cannot update the live account with the new...
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View ArticlePayment
Hello, I would like to upgrade my account for the 4.99 monthly pay, however, I can not select this option, when I try to do it I only ca select to make the payment for 6 moths or more. Can you help me...
View ArticleHow can I merge two accounts
Hi, unfortunately, I have created several Mendeley accounts. How can merge several accounts? Thanks and best regards Benedikt
View Articleproblems with two accounts
Hello: I am having problems because I have two accounts. I have created one account with my gmail address, celedonioalvarez@gmail.com, and other with my institution address, celedonio.alvarez@uva.es....
View ArticleCan't login
Hello: I've been a mendeley desktop / web user since 2014. Recently I can't login to my account . I try to reset the password and all seems OK, but the system does not allow me to login anyway. I've...
View Articleunable to access any full documents
I have just completed mys studies and used Mendeley to store my work. Now that I have left I like to gain access to wider material you will have but do not know how to what do you advise?
View ArticleSign in Problem
Hi, I just create an account.I can sign in in my account via mendeley website but on windows software, I receive "incorrect Email or password" error. What should I do ???
View ArticleTypes of subscriptions
I received a notice last week that I had exceeded my space quota, so I signed up for additional storage space. Now it appears that I increased my personal storage space, but that my overage is in...
View Articlecannot login
hi, I cannot login. I tried and it said it didn't recognise my username or password so I changed my password and I can;t login at all now. michelle@healthgeneration.com please advise ASAP. thank you.
View ArticleCannot access with my password
Dears, I Cannot access to my personal account. When I try login with my pasword Mendeley tell me “Incorrect usermane or password”. I click “Forgot password?” so as to get a new one. I login with the...
View ArticleProblem with the identification
Good morning, I am writing from the UIB (University of Balearic Islands). We have a user of Mendeley with an unusual / big problem. Last month her status has changed from student to teacher, and then...
View ArticleAccess to my mendeley profile from multiple computers
Hello, I have recently downloaded Mendeley to my private computer and have entered a few pfds. I would like to ask if I download the programme to other computers as well, will I have access to my list...
View ArticleCant Login
I'm using mendeley Desktop 1.8 Win 32. I cant login. Please help me solution
View ArticleMissing required field: Text. Error ID: ySGp8r2clV0
Hello, I can`t sync my library and I have a missing required field each time I try to sync. I use the latest version of Mendeley. Can you please help me out? Thanks, Neslihan
View ArticleI can not autheticate my account
Hi, I am trying to autheticate my Mendeley account (both ways web mendeley and mendeley desktop) and always says: "There was a problem serving the page We're experiencing an internal server problem Our...
View Articleword pluggin
I can't install MS word pluggin. when i click tools and click install ms word pluggin , it said that
View Articleword pluggin
I can't install MS word pluggin. when i click tools and click install ms word pluggin , it says: Unable to install word pluggin. please run word at least once before installing pluggin
View ArticleUnable to access My Datasets
Dear, I have not been able to access My Datasets for more than 15 days. I keep receiving the message "Something went wrong! Sorry, we were unable to load this page. Please try refreshing the page or go...
View Articlesyncing problem
There was a problem syncing my library. Problem Details File name [NDP452-KB2901907-x86-x64-AllOS-ENU] has no extension - upload progress: 69999448 of 69999448. Error ID: QqM98G-3s8I what should i do ?
View ArticleMost links to PDF files gone
Hello, today the links to most PDF files in my library vanished. The files are also no longer online, but they are still available in the local directories of the computers I synced them to. How should...
View ArticleMultiple libraries for multiple projects
Can you please add the multiple library feature to maintain references of multiple projects??
View Articlesyncing error
You do not have access to this folder (18f9df8d-4996-403a-97e7-a577a49cd40b). Error ID: b00HSK9MNKI
View ArticleI have 2 accounts
I have two accounts one with one publication the second with 280+ probably because I have two University email addresses. j.k.field@liv.ac.uk J.K Field@liverpool.ac.uk Would you please get rid of the...
View Articlepassword
i cant sign in because of incorrect password ,i have changed my password but still cant login
View ArticleSyncing error
When I try to synchronise my desktop application with my web porfile of Mendely I always see this error. Text. Error ID: bnCVj8M5Tz0 What is the problem? Thanks
View ArticleArticles are not saving in the usual place
I think I may have two accounts now? Articles are not being saved in the usual place??
View ArticleUpdating email address in Desktop
I changed the email address associated with my Mendeley online account. But the Mendeley Desktop account still only recognizes the previous email address. How do I change the address in Desktop? I...
View ArticleDuplicate accounts
Hi, every time I click a link to go to Mendeley now it tells me that I have multiple accounts with the same email address and then it sends me an email and I have to pick the account and go to another...
View ArticleChange email address
Hi Mendeley I am trying to change my email address but when I follow the verification process via the email link, it creates an new profile for the new email address rather than changing the email...
View ArticleChange from mendely to elsevier account
I tried to log in on the web version of mendeley and my account was not working. I was re-direct to create an elsevier account. I did that and now I lost all of my libraries and I can not access the...
View Articlemultiple accounts
I happen to have multiple accounts on Elsevier. Each time I want to open Web Importer I need to confirm that I use one of 3 accounts. How to delete other accounts on Elsevier so I can simply log in?
View Articlenew computer how to sign in
Hi Mendeley, I have a account for my DBA work and it works well, thank you, but I just changed computer and find it impossible to locate and open my existing account despite using the right name and...
View ArticleNot able to login. showing as incorrect email or password
I have downloaded Mendeley desktop and created user id and password. Still I am not able to access the account due to the above error. Suggest.
View Articleupgrade of account
Dear Sir/Madam. For some years now I have been paying 14.99 a month as the max plan. However, recently I learned that my institution subscribes to the institutional account and changed my e-mail to...
View ArticleHow to remove media mentions of an incorrect author ID
A month ago I removed an incorrect author ID 35231302900 from my account 35231302900. How can I remove the media mentions associated with it?
View ArticleAll of my papers and files disappeared!!
Hi, I suddenly see that my account is empty! Where are all of my files, folders..? Please contact me urgently and help me and restore my account. Thanks, Boaz Lubotzky mail:...
View ArticleNotes and PDFs not syncing to the web
Running the Windows 10 Desktop app. I can't see any PDFs or notes I've made synced to the web library, though the references appear to be synced. I tried the synchronize library option, but to no...
View Articlesign in
i cant sign in with my email account the phrase "host.api.mendeley.com. not found" keep appearing
View ArticleAccount storage status
In the previous version of Mendeley Desktop, I could check the remaining storage of my account in Tool-Option-General tab. But it disappeared in the latest version. I had a look at web version, but...
View ArticleHow do I merge accounts
Dear Mendeley team, I used your service previously with the account name "x@y.edu" but will lose access to the email address soon. How can I merge or transfer my library to the new account "a@b.de"....
View ArticleCopy data from my Mendeley account to Laptop
Dear Sir/Madam, Hi My laptop has been stolen that contains my important data and files therefore I need to export my total data on my Mendeley account (mustafa_gaja@yahoo.com) and import/copy them to...
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