Hi,
Issue #1:
I've had a Mendeley account since fall of 2015. I was using Microsoft Word 2008, with Snow Leopard OS and entering citations was never a problem for me. Now i'm using Yosemite OS, and recently started using Microsoft Word 15.13. 1 (2015) and Mendeley 1. 15. 1 and every single time I try to insert a citation (via the add-on tab) my MS word will freeze and never recuperate. I have tried uninstalling the plugin and a number of other things to no avail. I desperately need help with this. I have tried to install the older Mendeley i was using but it is not able to install MS plugins for the version of my MS word. Right now the only option i can see is to install MS word 2008 and the older 1. 14 version of Mendeley.
Issue #2:
Strangely enough while I can log onto my Mendeley account and view all my articles etc, I cannot use the same log in information to log on to this sight to for example, email this question. I had to make this account to access your customer service. Not sure how this happened but it is very strange.
Much appreciated.
Miguel
↧