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Merging accounts / exporting all documents and files from Mendeley to other Mendeley account

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How can I merge accounts or export all documents and files from one Mendeley to other Mendeley account?

help! Mendeley library has more files than I actually have, exceed space limit

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I add all my papers(organized in folders ) to the Mendeley folders using Mendeley Windows desktop software. But after synchronizing in Mendeley, in 'all documents', Mendeley has more files than I actually have. I only have around 2GB papers, but it said I have 5.9GB data, so I exceed the limit. I have used 'organize my files' and 'watch folder' before, but I already cancel them now. Could it be the reason I have more files in Mendeley library? I will be appreciated anyone helps me. thank you

Information

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I can not access my account at Mendeley. It appears that it is giving error. I wish the problem would be fixed.

How to change email address

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How do i change the email address on my account?

Problem syncing my library

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When I try to sync my library, an alert message appears indicating "There was a problem syncing my library: Missing required field: Text. Error ID: KFLvN9bZfx4 How can I fix the problem? Thanks!

I can't use Mendeley

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hi, I have account in Mendeley and already used it in windows. Now I bought a new Mac book and download the Mendeley desktop but it is not appeared in word so I can't add a reference? Thanks

Link Two Accounts

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Hello I have two e-mails In Elsevier and I want to link them together I published Two papers in Journal of Cleaner Production with email: Rania.Rushdy@bue.edu.eg and I submit another paper to Renewable Energy journal using email: Rania_rushdy@hotmail.com How can I link these two mails in one profile? thanks and have a nice day

Using e-mail that is already registered

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Hi! I had two mendeley accounts, one of which was created automatically (using my work e-mail). I store all bibliography in another one. As I know, there is no possibility to merge these two accounts, so I deleted one of them in order to change e-mail in my main account to work one. But even I deleted account, when I'm trying to change my e-mail I receive an error that "this e-mail is already registered". So, what can I do in this situation? Thanks in advance.

Citations and Views Report

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Dear Staff, My Mendeley account does not show the number of Views and Citations report under 'Stats' tab for my published work. It reflects 0 for the whole history. However, I can see that my work is cited multiple times in Scopus and Google Scholar. Could please help in correcting these reports in my account? My scopus author id is 57192280504. -Kind regards,

How many items can I sync with my account?

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I am a Zotero user and considering Mendeley. For Zotero, data syncing which only syncs library items(without attachment files) have no storage limit; and the file Syncing which syncs attachment files have a limit of 300M for free. So, I want to know the 2Gb free storage limit of Mendeley is for what? Only for attachment files or for my library items and attachment files. Can I choose to syncs the library items without attached pdf.

New Elsevier profile name

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The question is very simple. I have changed my Elsevier profile name (though Scopus) and was notified, that names of some Elsevier's products were also changed. Previously I had a Mendedeley ID, now I have an old Mendedeley ID (with my library) and got a new Mendedeley ID consistent to my new Elsevier profile name. But the new Mendedeley account is entirely empty! How can I transfer old Mendedeley data to new Mendedeley account without loss?

Impossible to change my password

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Dear Mendeley Support, I am Mendeley fan for a long time but i cannot open my software from 24H... Indeed, i have change from laptop and i had downloaded a new version of Mendeley Soft. All works nicely during 6 months but now the soft asks me a password... I have obviously explained that i forgot my password but i cannot change it on your website. It is perhaps because i have 2 two identifiants on Mendeley and i want to merge it. My name is Eric Vibert and i have eric.vibert@pbr.aphp.fr and eric.vibert.pbr@gmail.com. I want to conserve eric.vibert.pbr@gmail.com, my usual email. Merry Christmas Mendeley Support... Eric

Access to this document is not allowed. Error ID: 9pekF1tdTJc

Email-Adresse

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Hello, my current Login works by my Email-address contact@route52.de. This address is not valid anymore, so that I will not be able to receive Emails by this address. I would like to change that (although my more official one is sandra.neugaertner@uni-erfurt.de) into my permanent Email address sandra.neugaertner@gmail.com. Please let me know if this is possible. Thank you and best regards Sandra Neugärtner

Citation

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Why my word plugin for citation does not work?

affiliation

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Since early 2016 Zealand University Hospital has been 5000+ empl Hospital It is not an option in Mendeley Is there anything to do about it ?

Confusion

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I signed up with my gmail account and then was told it's better to sign up with your university email, so I created another account with it, so in theory I hold two accounts with my name (Enrique Moreno Pérez). The thing is that I would like you to please cancel my gmail account completely and leave my university account active (emorper@acu.upo.es). I have been trying to access Mendeley with my University account (emorper@acu.upo.es) but it says it doesn't recognize my password. Can you also help me with that? Thank you, much appreciated!

macmini

publications

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my publications are not updated an do not match with scopus, despite using the wizard

publications

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my publications are not updated an do not match with scopus, despite using the wizard
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