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Password reset is not working

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Hello, I bought a new ipad and installed MENDELEY app. But I could not log in to my existing account. I tried every possible password but did not succeed. So, I tried changing password and an e-mail came in. But, when I entered 8 charactor new password, following message appeared. "Oops, something went wrong. Please try again later." So I have tried five to six times using ipad, Win7 PC, and another Win7 PC. Since then, the same message have continued to appear, and I still cannot log in. What's wrong? Please help me.

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