Sharing/Import is missing
Hi, I am trying to add a Library Link, and guides say to go to Account Details and Sharing / Import. But that is missing and I cannot for the life of me find it! Any help would be appreciated, I really...
View ArticlePassword reset is not working
Hello, I bought a new ipad and installed MENDELEY app. But I could not log in to my existing account. I tried every possible password but did not succeed. So, I tried changing password and an e-mail...
View ArticleUsing Mendeley in Word 2013
I use word 2013, after saving my references in my library on Mendeley, when I insert bibliography, the URL of all my references is excluded, and I have them all saved on the Mendeley Library. Please...
View Articlechanging e-mail
I can now login with e-mail sergei.romanov@mpl.mpg.de I want to change e-mail to sergey.romanov@fau.de But system reject this change saying: Sorry, this email has already been registered with Mendeley....
View Article"Library Access Links"
Where did the library access links go? They used to be available for configuration via: Login to Mendeley... My Account... Account Details... Sharing/Importing Under Edit Library Access Links, choose...
View Articlepassword reset not working: Cannot login
Now after several months of denied access to my libray after succeeding to work again for a few days, see previous thread...
View ArticleCannot login Desktop AND web: interference with Elsevier/Scopus
as I said in another post without answer: http://support.mendeley.com/customer/en/portal/questions/16376998-password-reset-not-working-cannot-login?new=16376998 Now I cannot login neither to my Desktop...
View ArticleMONTHLY PUBLICATIONS STATISTICS
I WOULD LIKE TO RECEIVE MY MONTHLY PUBLICATIONS STATISTICS
View ArticleMy profile and publication record
My Mendeley profile attributes several papers to me that I did not write. If I log into Scopus and search for myself, it brings up a much more accurate list of my publications and does not include...
View ArticleMedia hits
I downloaded Mendeley specifically for media hits but for some reason none of these are showing up for my articles and I know that I have hundreds of these. Do I need to enter these in manually? Many...
View ArticleLogin to Mendeley to import references
Why can't I log in to import a reference? I reset my password twice, and it doe not recognize me when I try to log in. Thanks!
View ArticleUnable to reset password
I am not getting the email link to reset password for my account linked with vsshekhawat@rbi.org.in. When I enter this email into the forgot password link, it gives the following message "Thank you. If...
View Articlecreate ris data from sqlite browser
My account has been deleted since I had duplicate accounts on Scopus by Elsevier and I didn't know to which extent they could interfere. Now I CANNOT log in to my account so I cannot create a ris file...
View Articleinstallation prpblem
Dear Mendely, I'm trying to download Mendely to my new Surface Pro and get an error that the signature is corrupt or invalid. The specific message is: the signature of mendeley-desktop-1.16 1...
View Articlesupport
Hi there, I am a graduate student who is pretty reliant on Mendeley for their writing. I use it everyday right now. I began using the software when it was suggested by my university department. I...
View ArticleTroubles with my Account. Can't Reset password. Can't contact you.
Hello dear Mendeley-Team, I have got real troubles with my account at Mendeley. Once, for about 2-3 days ago I got signed out from all my Mendeley-tools, Add-on, Mendeley Desktop and can't access it...
View ArticleLogging in error
Hello, I am not able to log into my Mendeley account both in Desktop app and also from the website using my other email: sandeep.0100@gmail.com. I get an error which says " Error occured when...
View ArticleOne of my 3 computers died. WHat do I need to do to load Mendeley onto my new...
One of my 3 computers (home office and laptop) with my Mendeley account on it died (laptop). I purchased a new laptop. What do I need to do to load Mendeley onto my new machine? Will it know that the...
View ArticleLinking accounts error
When your Website tries to link my Scopus and Mendeley account,the process always ends with the following message: We're experiencing an internal server problem Our team has been notified and we will...
View Articleerror
Dear Sir/Madam, I have following problem with my account. Error 500 Server Erro Please let me know what should I do. Thanks, Kazem
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