Hi there,
I am a graduate student who is pretty reliant on Mendeley for their writing. I use it everyday right now. I began using the software when it was suggested by my university department.
I recently had an issue that has prevented my account from synching. I posted questions about this several times and received one answer I could not use and that was not followed up on.
I will need a functioning bibliographic software in order to write up my dissertation. If the issue is that I am not a paying member, that is fine, but I do not want to start paying for my account unless the software has reliable customer support.
Please advise me on how to proceed.
Best,
EP
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