Recover old account info
I opened a Mendeley account several years ago. Few days ago, both desktop and web-based Mendeley programs started asking me e-mail & password. I inserted the values but login failed. So, I tried to...
View ArticleInstitution
Dear staff I have already changed my institution affiliation some days ago, however, I cannot change it in my account profile because the institution does not appear in your database. So, how can I...
View ArticleRecovery of old account
Before opening the present Mendeley account, I had another account, on which I was no more able to connect, because I forgot username and password. Could you please check the status of that account,...
View ArticleProblems resetting password/logging in after update
Dear Mendeley, first of all I am a fan of your service. Unfortunately your support has had trouble solving the following issue: My friend has experienced troubles logging in after updating to the...
View ArticleSyncing between personal and uni computers
Hi, I'm a University student who's come back to University after an Easter break. I've done a lot of reading and note taking on Mendeley at home over the break and now back at uni, I assumed that all...
View ArticlePersonal Space not updated after deleting files
After exceeding my quota of Personal Space, I deleted many files but Personal Space was not updated and I cannot put anything to the library. How often is its status updated and is it a typical...
View ArticleWhere is the folder when "Open containing folder"?
I had Mendeley on PC and sync with Mendele Web, I installed Mendele on my Mac. It's good to start with all the files been synced on Mac as well. Just don't know where those files were stored. Because...
View ArticlePASSWORD NOT WORKING
MY PASSWORD IS NOT WORKING, ALSO WHEN TRY TO RESET PASWORD NEVER GET AN E-MAIL FROM YOU. I INTALLED THE NEW VERSION OF MENDELEY BUT THE PROBLEM REMAINS PLEASE HELP
View ArticleDealyed payment of subscription - waiting for a response or 6 weeks from...
Hi I have got multiple remideners from you about renewal of my membership - but none have bitehred to respond to my request on inst membership. Can you please get person who is responsible for ins...
View ArticleMoving institution
I am moving institution and my Mendeley account is registered under my work email. What is the easiest way to move my data with me?
View Articleall document lost
Hi, I have registered Mendeley last two week ago at my library desktop. Now, I have install Mendeley in my laptop, than, once log in, Im surprise all my document was lost. please advise how to retrieve.
View Articlelog in to old account
I have accidentally/unconsciously created a new account on the web mendeley and now i can not log in to my old account which contains all my manuscripts since both run with the same email address. I...
View ArticleI cannot access my mendeley account
I cannot access my mendeley account in my computer and on the website as well. I even tried to reset my password but still I am not able to access it. It's giving me the following error when resetting...
View Articlenot able to get into the following
https://staging.mendeley.com/join/verify/50b2caa00c/a.raval%40elsevier.com/?utm_medium=email&utm_source=transactional&utm_campaign=onboarding%2Fresend-verification Safari tells me it can't open...
View ArticleCreated two accounts accidentally with different emails
Hello, I created accidentally a new account but this one is running by my current institution email address. I would like to change the email address in the former account (the one that I actually use)...
View ArticleCant Reset My Password
I have created an account using my email address tarighi@mehr.sharif.ir but forgot my password. I tried many times to reset my password through sign-in problem page on your website but did not receive...
View ArticleError when trying to update "Research Interests"
When I try to add new items in Research Interests under my web profile I get the following error message: "Sorry, updating your research interest has failed, please try again." It is still...
View ArticlePDF files
How do I retrieve my PDF files. Citations appear but all files have disappeared.
View ArticleMerging original mendeley account and the account generated by elsevier
I have used this mendeley account for years. And I have registered to elsevier with different e-mail address. Now Elsevier linked its information with mendeley and created new my mendeley account with...
View ArticleProblem upgrading - in a corporate environment
Hi There, Its not possible for me to upgrade, I keep getting the same error saying to upgrade and I do so (click the link) but it doesn't work. Previously, I had a admin password request from the...
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