Delete an account
I created a non institutional account (because I din´t know that an institutional account was better!) and I want to delete it. When I delete my profile data in the Account Settings page, the account...
View Articleerror occur during sign in
how can I solve an unexpected error find during sign-in to Mendeley Desktop?
View ArticleCannot login
Hi admin I can login from website, but I cannot login from mendeley installed on my laptop. they have the same password of course. So now I am confused. Please help me email: shiela.mendeley@gmail.com
View ArticlePassword reset is not working
I can't reset my account password in sohrabsadafi.eco@gmail.com, it suddenly stop working and this error starting to appear "Oops, something went wrong. Please try again later." when I trying to reset...
View ArticleSync problem with my library
Sorry, there was a problem syncing your library: Access to this document is not allowed. Error ID: Z3NS9baeVa0 Sorry, there was a problem syncing your library: Access to this document is not allowed....
View Articlemerge accounts/import library
I accidentally created separate accounts, so half of my library is on one account, and half on another. What's the best way for me to merge them or import one into another?
View Article"save to mendeley" plugin cannot login
I am using Firefox 46.0.1 on a Lubuntu 14.04.4 LTS. Firefox connects to the net through a proxy server that fetches me my articles through a subscription. On my machine, I can connect to my mendeley...
View ArticleCannot sign in online or desktop
Dear Sir or Madam, I have not been able to sign in into my account. When I type in my data and press sign in the sign in process starts but never actually signs in (the bubbles keep on moving forever)....
View ArticleReg: Unable to login and synchronization of my data.
I am unable to login in mendeley in my Pc.
View ArticleCannot remember email but I have the password
I can't remember which email I have an account with, I tried them all so it must be a really old one, can you tell me the email with only password (is leunam1994) and the papers that are in it (10...
View Articleincorrect password
Hi, When I log in Mendeley Desktop, often I am forced to reset my password because incorrect. Then I change the password recovering the same password I usually use and the next time I have no problems....
View ArticleSecond account created by mistake
and would like to merge with existing please. My old account is liat.helpman@gmail.com, I want to add to it everything I mistakenly put in helpman@nyspi.columbia.edu
View Articlepassword
I have changed my password, but i´m not able to synchronize literature. Every time I try, "Mendeley destop was not able to connect your account at mendeley.com. Please check your Password" appears....
View Articlebackup
Hi, I tried to move some of my files from a folder to another on the web, and all files were deleted both on my work laptop and my cloud on the web. Is there anyway that you could please bring them...
View ArticleCan't login in
Hi My actual ID is willimer0129@gmail.com I just made new account because I can't login my account for the desktop and the web as well. I am not even able to change my password. When I put a new...
View ArticleMerge 2 accounts
I signed up on Mendeley with an email address that has since expired. I knew this was going to happen so I changed the email address associated with my account and my desktop version has worked fine....
View ArticleI am not able to login to my accout
Hello, I am not able to login to my account and even the password reset link is not delivered to my mail ID. My ID is usha.rani@manipal.edu. Please help I need it urgent recovery of password. I have...
View ArticleSurvey - £100 Amazon card
I've answered the survey you sent me but I didn't receive any 100 Amazon card. "Did you sign up for Mendeley in May or June of this year? We need your help! We have a 10-question survey to help us...
View ArticlePayment of Bill
Dear, To pay the bill (payment in US$) I need to get my credit card activated for a specific period of time through bank. That is why auto billing by Mendeley dose not work. Please advice how can I pay...
View ArticleFolder is empty
Hi, I've been using Mendeley to study for a very important exam next month, all my pdfs are annotated and organized into folders. Today, one of the folders was empty, so I tried "Help -- Restore...
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