Debits
I changed my Mendeley team plan today and would like to know if it stops automatically debits ? J-F SERRE
View ArticlePlease, correct data
Please, note that the list of authors Dunne J Evershed R Mercuri A Bruni S Di Lernia S of: Earliest direct evidence of plant processing in prehistoric Saharan pottery published on Nature Plants 3, 2016...
View Articletransfer account ownership
Employee (Joe) that was the primary account owner is leaving the company. How do I transfer from Joe's account to another employee?
View Articlelist of publications
there are some publications in my list, which I have not coauthored. How I delete them?
View ArticleCannot copy my publication list from Scopus to Mendeley
Dear Mendeley team, recently I tried to up-date my e-mail address from "Michael.rappolt@elettra.trieste.it" to "m.rappolt@leeds.ac.uk". However, I could not overwrite the old with the new address, so I...
View Articlepassword
Hello, I have two mendelay accounts. One is habibe_demir@yahoo.com and the other is habibe.kurt@osumc.edu. I forgot the password of the second account. Since I no longer use my previous institutional...
View ArticleCannot Insert Citation & Program Freezes
Per my prior email, I am unable to insert a citation and although the program opens it freezes when I try to close it. Earlier I got "server error" messages but no longer get that much. Please help!
View ArticleUrgent : I can't log in on desktop app or microsoft edge
Hi, I'm struggling to log in to my account. Even after changing the password many many times, I can only log in via chrome because it remembers my previous password. If I try to log in to another...
View ArticleUnable to create private group
Dear support, I have signed up for the max plan but am still unable to create new private groups. Could you please check this? Best Per Kristian
View ArticlePROBLEM syncing
Sorry, there was a problem syncing your library: This file already exists for this document - upload progress: 0 of 0. Error ID: 3YltQ1cuWeY
View Articleresetting my password
Hi, The password reset feature is not working for my account, I dont receive any emails, and I cant remember my password.. I had to make a new one to post this question... the account i want to reset...
View ArticleURGENT - Cannot login following update
I have had to create a new account to be able to send a help request. Following an update my original desktop account keeps asking me to sign in but it won't accept my details. I thought I had...
View ArticleMendeley account uptade
I updated my account, I do remember my password but not my account name .... please help !!! I am writing my PhD thesis .... So I create this account but I don't have any of the papers I stored ...
View ArticleTwo accounts
Hello, I have registered to Mendeley previously and the email used for registration was anne.vandenbroeke53@gmail.com. I have been using both the web and the desktop applications with sync and...
View ArticleI am locked out of my account
Hello, I have had a bad Mendeley-day. I got a new Mac, and couldn't get the MS Word plugin working. And now for some reason I am locked out of my account. I tried to reinstall Mendeley and then re...
View ArticleDesktop login problem
Hi, My Mendeley account is with the email: kaksh18@gmail.com I was trying to open up mendely on a new PC. My files were synced with the mendely web, hence I downloaded mendely in the new PC and I could...
View Article2 accounts
I've got 2 account I want to merge. email addresses: hansblaauwgeers@gmail.com and hansblaauwgeers@icloud.com. I want disable my ....gmail.com account and merge the references with my ...icloud...
View ArticleAccount conflict
There seems to be some kind of conflict with my mendeley account. All of a sudden my mendeley desktop applications wouldnt login (authentication problems) - so i tried to logon via the website which...
View ArticleI can not access my account
I am registered with username T.Hasanli@warwick.ac.uk I forgot my password and requested a password reset. I received e-mail to the above account and reset my password. However, when I log in with new...
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