Highlight is gone
Hello, Today I accidentally deleted all of the papers in my account. I went to trash, selected and restored all of them. The problem is that I cannot find the parts that I highlighted, they are gone....
View ArticleThe information in my profile is not accurate
This is the second time I ma sending this message. The information that appears in my profile (publications, references etc) are ALL wrong!
View ArticleNeed to update e-mail, but not possible since profile with new e-mail already...
Hello, I need to update the e-mail of my profile, but the system does not allow me since my new e-mail is already registered on a different account (which I never did, but seems to work with my old...
View ArticleTiago Volpi Braz
I'm having trouble with a sync in my account. I even lost important folders. I've been using the software for 2 years. There was never a problem, but was not there an event? Is this comment below...
View ArticleProblem syncing
Hi, I haven't been able to sync my library for the past week. I get this message everytime: "There was a problem connecting to mendeley.com to sync your library: Network access is disabled." The "get...
View Articleemail registered with my account no longer in service
The email registered to my Mendeley account was inactivated before i could update it. I now opened a new Mendeley account and would like to transfer the references in my old count to my new account....
View ArticleMerging accounts + additional emails
Hi, I have two accounts, I want to merge them, or I delete one of them forever. The one I want to delete have my main email, so could I use this email after deletion?
View ArticleI cannot sync my library
I always get this message: Sorry, there was a problem syncing your library: This file already exists for this document - upload progress: 0 of 0. Error ID: kPvKSDIH23g
View ArticlePronblem in syncing: There was an error processing your request.
Hi, I cannot sync my files anymore woth Mendeley desktop. I only get the following message: There was an error processing your request. It has been logged (ID 3bedb6cd7c6873e0).. Error ID: K8LUDd5Kd4E...
View ArticleChange my email address
Dear Mendeley support team, I would like to change my emailaddress, however the emailaddress I want to change it into was registered with you as well (an older profile of mine when I still worked at...
View ArticleSync Problem
Mendeley Desktop shows this message when I try to sync my library "Request for a non-production endpoint without 'Development-Token' header or token expired. Please refer to...
View ArticleSyncing - I can't sync from desktop and get this error
Sorry, there was a problem syncing your library: Request for a non-production endpoint without 'Development-Token' header or token expired. Please refer to https://development-tokens.mendeley.com for...
View ArticleSyn error
Request for a non-production endpoint without 'Development-Token' header or token expired. Please refer to https://development-tokens.mendeley.com for further information. I been having this error both...
View ArticleSyncing problem , could you fix this ? please
Request for a non-production endpoint without 'Development-Token' header or token expired. Please refer to https://development-tokens.mendeley.com for further information. Why should I need a token? I...
View ArticleCannot log in to my account
I am trying to log in to my account unsuccessfully! Although I reset my password and got a confirmation email that my password has been changed successfully, when I try to log in with my new password...
View Articleaccoutn lockout
Hello, To whom it may concern, I created a Mendely account a while back. https://www.mendeley.com/profiles/brian-adams1/ Unfortunately this account uses a Harvard email address or a gmail address that...
View Articleaccount lockout
Hello, To whom it may concern, I created a Mendely account a while back. https://www.mendeley.com/profiles/brian-adams1/ Unfortunately this account uses a Harvard email address or a gmail address that...
View ArticleURGENT: Cannot access my old account
Dear Mendeley, I am having trouble to access my old account which I have created under email jelena.milesevic@gmail.com. In this account I have already work for a longer period, have collected a loads...
View ArticleWhat is USERNAME?
whenever i log in to mendeley.com on web, i always see 'Email/Username" in first line followed by "Password". I want to know what is username in mendeley.com account? ho can i create my username in my...
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