Unmerging entries
I have accidentally merged several entries in my account and am unable to reference each one individually. Can I unmerge them or go back to the entry list I had earlier?
View Articleimport bib files
I have an extensive bib file which I have been using for years. When I try to import it using you import facility, it tells me that there is a problem with importing it. This is the only interaction...
View ArticleIt is no longer possible to access my account either online or via the desktop
For whatever reason, it is no longer possible to access my account ggeorgr@gmail.com either thru your website or desktop. I changed the password 6 times but your system does not seem to recognise any...
View Articlelogin and password reset
Hi, I have been using my account (ramyapreethi.s@gmail.com) and when i tried to login in a new computer on mendeley desktop i received this meesage, "Sorry, we don't recognise those details. Have you...
View ArticleSync problem
Hello, I can't sync my account using the Desktop. The message is the following : "There was an error processing your request. It has been logged (ID 8b92f440fc16fc34).. Error ID: cI7i5soV__0". Any help...
View Articlecant add citations anymore? urgent help needed
I've used Mendeley without problems but have a new computer, installed word plugin, can't add citations because it just launches Mendeley and doesn't give me a search bar to pull in the reference from...
View ArticleALL my previous reference and folder were gone
I wonder if you could please find my previous data and restore my account library Because I opened my mendeley account today and found out that my folder and paper were under the loughborough folder...
View Articlemerging 2 accounts
I have a dormant account which has my new e-mail address attached to it and a live account with documents which has my old e-mail address attached to it. I cannot update the live account with the new...
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View ArticlePayment
Hello, I would like to upgrade my account for the 4.99 monthly pay, however, I can not select this option, when I try to do it I only ca select to make the payment for 6 moths or more. Can you help me...
View ArticleHow can I merge two accounts
Hi, unfortunately, I have created several Mendeley accounts. How can merge several accounts? Thanks and best regards Benedikt
View Articleproblems with two accounts
Hello: I am having problems because I have two accounts. I have created one account with my gmail address, celedonioalvarez@gmail.com, and other with my institution address, celedonio.alvarez@uva.es....
View ArticleCan't login
Hello: I've been a mendeley desktop / web user since 2014. Recently I can't login to my account . I try to reset the password and all seems OK, but the system does not allow me to login anyway. I've...
View Articleunable to access any full documents
I have just completed mys studies and used Mendeley to store my work. Now that I have left I like to gain access to wider material you will have but do not know how to what do you advise?
View ArticleSign in Problem
Hi, I just create an account.I can sign in in my account via mendeley website but on windows software, I receive "incorrect Email or password" error. What should I do ???
View ArticleTypes of subscriptions
I received a notice last week that I had exceeded my space quota, so I signed up for additional storage space. Now it appears that I increased my personal storage space, but that my overage is in...
View Articlecannot login
hi, I cannot login. I tried and it said it didn't recognise my username or password so I changed my password and I can;t login at all now. michelle@healthgeneration.com please advise ASAP. thank you.
View ArticleCannot access with my password
Dears, I Cannot access to my personal account. When I try login with my pasword Mendeley tell me “Incorrect usermane or password”. I click “Forgot password?” so as to get a new one. I login with the...
View ArticleProblem with the identification
Good morning, I am writing from the UIB (University of Balearic Islands). We have a user of Mendeley with an unusual / big problem. Last month her status has changed from student to teacher, and then...
View ArticleAccess to my mendeley profile from multiple computers
Hello, I have recently downloaded Mendeley to my private computer and have entered a few pfds. I would like to ask if I download the programme to other computers as well, will I have access to my list...
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