Quantcast
Channel: support.mendeley.com :: My Account
Viewing all 1031 articles
Browse latest View live

how do i find out how much storage I've used/got left?

$
0
0
Hi I'm unable to upload any more documents to my library. How can I find out how much storage I have left?

Cancel Registration in Mendeley

$
0
0
I request the cancellation of my registration in Mendeley. I uninstalled the application and do not want to keep getting emails from Mendeley. The Mendeley site does not give options to cancel registration and e-mails. Thank you!

How can I move he readings in one account to another?

$
0
0
I have two accounts of Mendely (auc one) and the U.of M one. I want to move the readings in the first one to the second. How can I do that?

My stats

$
0
0
Dear Sirs, when I take a look to my stats, I see that you are still using those of one of my coworkers, Prof. José M. Pingarrón, instead of mine. I did correct my publications by deleting all those that were not mine. What else can I do?

Suscription

$
0
0
For a mistake I retired my suscription of Mendeley. However I want to keep getting my stats of scientific production Best regards Gustavo Adolfo Vallejo

Delete previous account

$
0
0
I created a Mendeley account a day or so ago which I am unable to log into, and when I tried the 'forgot password' option I received no emails, trying each of my three email accounts. I suspect there must have been a typo in the email account I signed up with, so I have made a new account, but I would like to delete the previous account so there aren't two of me! Help!

2 Mendeley Accounts

$
0
0
I have a personal Mendeley account (with my personal email address) and my current employee created another account for me with my institutional email address. Is there any way to merge those 2 different Mendeley accounts owned by me?

langage

$
0
0
J'aimerais savoir comment mettre la plate forme en Français ?

Lost publications

$
0
0
I upgraded to a new version of Mendeley and I now don't see my earlier collection of publications. Help please.

Scopus IDs

$
0
0
I have two scopus IDs. How can I enter the second one? Where can I find the link to the first one?

CHANGE MY EMAIL

$
0
0
I want to change my email: now is ccabre.hj23.ics@gencat.cat, and that account is disabled. My current account is ccabrem@senefro.org. It's possible?

How can I merge my old Mendeley account with my Elsevier account?

$
0
0
Mendeley now supports signing in with my Elsevier credentials.If I have an account with an Elsevier products. How can I merge my old Mendeley account with my Elsevier account?

Changing E-mail Address

$
0
0
Hello I wanted to ask how do I change my e-mail adress, whilst keeping all of my data intact. Best regards, Gilad

Login problem with Desktop and Web

$
0
0
I have a weird login problem that keeps reappearing every two weeks or so. When opening Mendeley Desktop, I get a message that Desktop is not able to connect to my account. I go to Mendeley Web, and also there the login fails. I then use the "forgot password" link and reset my password to exactly the same what I had before. Now the Mendeley Web starts working but Desktop still doesn't. When I go to the settings in Mendeley Desktop and type in a new password (exactly the same as before), also Desktop starts working. Then everything is fine for about two weeks, after which the problem comes back. Am I doing something wrong?

Web Plug-In doesn't work properly

$
0
0
Hi, I can't log in to the web plug-in on the most pages. It only works when I am at the Mendeley website. For the other tabs, it still wouldn't work then. When I try to log in, it says that it doesn't recognize my account. I am using Google Chrome. Whilst, the Desktop application works. But it doesn't synchronize with the data that I've put into Mendeley on the online account (when I log in at the website directly). So now, I can't add any articles or websites. Can you help me how to solve that problem? Thank you very much. Sophie von Bernus

Web Importer

$
0
0
Dear Sir/Madam, My ID is : hadi.rajabbeigi@pepperdine.edu I installed Mendeley Web Importer on my chrome browser. Unfortunately I cannot sign in by Web Importer, while I can sign in through web and desktop versions. Would you pleases give me some instructions about this problem. Best, Hadi

There was an error processing your request. It has been logged (ID 028d943584d2941a)..

$
0
0
There was an error processing your request. It has been logged (ID 028d943584d2941a).. Error ID: WfhKJ-olU9g

login error

$
0
0
I can't login on web or desktop. Web returns "bad gateway", and desktop app: An error occured when contacting Mendeley. Details: Error downloading http://api.mendeley.com/oauth/token/ - server replied: Server error Support says I'm logged in... Now I can't access my references...

I can't sign in

$
0
0
I can't sign in even after changed my password.

Can log in even with correct password

$
0
0
Hi, I have a problem on logging in my previous account, it said: There has been a temporary problem signing you in. Please try again in a moment or contact support if the problem persists. could you tell me how to solve it? Since I have so many file on it? My account email is scut.yuanhua.li@gmail.com
Viewing all 1031 articles
Browse latest View live


<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>