I Have seen that my name appears several times. How could I merge them to get my real statistics?
Thanks you in advance
Simon Le Hello
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compile names
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wrong institution used
how do i correct my institution's name if i used a wrong one?
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Account
Hi there!
I have created my account after being directed from Elsevier web site. But I see publications of other people have been added to my profile. How can I delete them ?
Thank you and best regards,
Osamah
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Changed email address
Dear Mendeley,
I changed employer and hence my email address. I still use the old account/email address for Mendeley, but this is not sustainable, because I have no access to my old email anymore. Can I update my email address?
NB Please reply to j.vandevossenberg@unesco-ihe.org
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issue
Sorry, we had a problem syncing your library: There was an error processing your request. It has been logged (ID e64d8907ea92f2ef).. Error ID: ZW9sw_Qma6M
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When I started using Mendeley I created a profile with my Hospital' email address:
cfonde@clinic.ub.es.
Now, I have tried to change to my University email address: cfondevila@ub.edu
However, I received the message that the last email is already taken or registered.
How is that possible?. I would like to change to the last one since there are groups from the University and institutional access.
Thank you for you assistance.
Constantino Fondevila
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sign in error; always password reset
whenever I open my desktop application at a gap of a few days, it prompts that the user id/password is wrong. I have to repeatedly change my password to keep the web version and the desktop version working.
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change of emailaddress
HI,
I registered with Mendeley using my former emailaddress. This is no longer in use and as I have used the 'stay signed in' option I havent had to enter password for a long long time. I recently changed computor and have to set up mendeley desktop again. How do I change password when I have changed email address and have no longer access to my previous email?
best regards,
Malin
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Change of email adress, when previous adress has been deactivated
My previous work email address, where I registered Mendeley, has been deactivated, therefore I cannot anymore access it. How can I now change my email address, if I cannot anymore check the confirmation email in my previous address??
Thanks
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Creating lists
How do I create a separate Word document listing of all of my references with the correct citations? I cannot figure out how to select, copy, and then go to the Word document to paste and copy them to paste. Thank you.
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login not working!
Hi there,
i tried to login with my original account, but nothing happens. I've tried to reset my password, but after entering a new pw, I get the "Oops, something went wrong message, please try again later". I retried it multiple times, but it did not change anything.
I wrote multiple emails to the support(support@mendeley.com), but they didn't react. They react fast on twitter and suggested to write to the support, but that lead again to nothing....
I need my original account for my thesis, please help me! :(
Thank you very much
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wrong user
When I entered Mendeley for the first time, there was two users with the same name (my name). The system gave me the choice to select one of them. I choose one that was not me. Howe can change to the other Manuel Mendoza?
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login error
Hi. I cannot login when I open the software, but can login when using the MENDELEY wepage. Please help me to solve the problem. Thanks.
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Email for login
I had a very difficult time today trying to figure out how I lost my connection to Mendeley!
Afterwards, I found that my normal username (ltamhk@gmail.com) is automatically replaced by my university email account (L.Tam@latrobe.edu.au). How did that happen? What if I change university?
This is very frustrating that you made this change without informing us. I could not do any work for the whole day!
Thanks,
Lisa
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Followers
How to block/ remove a follower?
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My email will expire
Dear Sir/Madam,
the email linked to my Mendeley account is eva.delamo@helsinki.fi. However, it is going to expire since I am working at the moment in another University (University of Eastern Finland). I could linked the Mendeley account to my new university (eva.delamo@uef.fi), however I will be downgraded and will lose lots of material (e.g. documents shared in groups etc.). I will like to ask you if there is any possibility to keep the Mendeley premium upgrade when changing the email.
Hopefully there will be this possibility available, otherwise I will lose lots of material and features.
Thanks for your help!
Eva del Amo
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How to connect with Elsevier account?
Today when I was logging in, Mendeley asked to connect with an Elsevier account. This failed because I use in my browser relative strict 3rd part script blocking. How can I now connect with Elsevier account?
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Characters replaced
One of the (very) recent Mendeley database updates has destroyed all special character in my references. Instead of čČšŠžŽđĐ I am now seeing just ?. Like this:
https://www.dropbox.com/s/ddn14wkpscs5uoc/mendeley_1.png?dl=1
https://www.dropbox.com/s/od87ivxsx6d3qck/mendeley_2.png?dl=1
Is there any way to get to correct the wrong coding of characters. Is it possible to revert to a backup of the references database?
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Change in job
Good afternoon,
I am trying to figure out how to change my email. When I attempt to do it, I am informed that the email already exists. What I think has happened is that when I was a PhD student at the same institution over 9 years ago, the email is still within the system. Any help would be appreciated.
Thanks,
Darrin Karcher
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cost?
hello! This is a very simple question: which is the cost of having Mendeley in my desktop? do I have to pay something to have a citation manager? or the search that is propodes for Mendeley?
best regards,
Ana
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