Using Mendeley Desktop, v. 1.17, on Windows 7
I get the following error everytime I connect.
There was an error processing your request. It has been logged (ID 6e3dd22a5fc4289f).. Error ID: 8xJRj_YsbSA
Thanks for your help
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Problem syncing library
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How to change my email address?
I need to switch to another email address. But I cannot seem to change it by myself. Please help.
Current email address: pzhang8008@yahoo.com
New one: pzhang2007@gmail.com
Thanks,
Ping
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My profile
My profile is not visible search button as a person. I wonder Why?
(Ülkü Yilmaz)
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Unable to log into account on PC
Hello! I've been using Mendeley on my MacBook for years. I recently attempted to log into my Mendeley account on my work computer, which is a PC and keep receiving this message, "proxy server not found." The IT people at my work tried to fix the connection settings, but have not been able to resolve the issue.
Can someone please assist me with logging into Mendeley desktop on my PC?
Thanks,
Kristin
kzblack@live.unc.edu
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unable to login on desktop version
Dear Mendeley,
I installed your software on my pc a couple of days ago. Unfortunately I haven't been able to login in on the desktop version. It states that my email address and password are invalid. Though I can log in on the webversion with the same emailaddress and login.
Thanks!
Jonathan
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logging in problems!!
i am not able to log into my desktop app. my internet connection is fine and i have tried installing mendeley again.what should i do???
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2 accounts
I have 2 accounts
my desktop is linked to an account email that I no longer use .
Can I just change the email to another one in the settings box- so all my desktop literature can be accessed via the alternative email when on line ?
thanks
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problem synching between local and web documents
Instantiation of [simple type, class com.mendeley.platform.folders.api.DocumentId] value failed: null. Error ID: -5rmBqtdpQ8
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The syncing is not working
I have mendeley on two computers. In one of them, I can't open the most recent files. What should I do?
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I cannot syncing my library
I try to upload my modification and notation of my papers. However, there is a problem of syncing for a long time. IT said no service!!
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Sync problem
I get "No service found for your request" when try loading my library
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change mail and lost library
Hello, I changed my mail address and since that I cannot see any document in my web library and also the desktop is not able to sync "Sorry, we had a problem syncing your library: No service found for your request". What happened?
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deleted folders and journals
Hi there,
I had lots of journals and websites saved in two folders, now when I open them the folders seem to be empty?
Please could you assist?
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my mendleys account unable to save an article from a web page
I am trying to save an article from a web page but my mendley I s not able to save the article to my mendleys library.
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unable to access my library
I can not access or sync my library since yesterday Oct 28/16 from any devices. Is it a server problem?
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combine accounts?
The portal indicates that I have two accounts under two separate email addresses (jhviers@ucdavis.edu and jviers@ucmerced.edu). How do I combine them?
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PDF files missing in Library
Where are my PDF files for my articles in my library????? Yikes!!!!
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Http Error 500 and deleted files
My Mendeley desktop fails to sync and shows errors as following:
Sorry, we had a problem syncing your library:
HTTP ERROR 500
Problem accessing /trash/. Reason:
Server Error
Powered by Jetty://
I checked my library in Mendeley Web, and it seems most of my documents are deleted somehow..
Please fix this problem..
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Transfer of ownership
Hi I am trying to transfer ownership of our group to another member but I get the message
Error: Taking ownership of this collection will see the owner exceed their restricted group quota.
How do we rectify this issue
Thanks
Jane
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refund on charge for group collaboration
Hello - I have been charged for November for the group collaboration function. I need to cancel that - I have done so now on my account - and would ask if a refund could be processed for the November charge.
Thank you.
Judy Murray
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