Hi,
After the publication of my last paper, I got a new account connected to my institutional details. Is there any possibility to merge this account with another account (one that I had before and which I mainly use)?
Many thanks,
Daniel
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Merging accounts
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Publication statistics
How can I see my publication statistics if they do not show within the 'stats' section of my Mendeley account and the Mendeley support team do no react to my help requests?
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My account
I still do cannot access both my Mendeley desktop and online Mendeley account since last Thursday. I have emailed via the contact us link on the website here as well as sending a message via facebook with my log-in details but have since not had a reply.
In my desperation to have access to my database, I have changed my passwords severally about 8 times and this morning was my most recent attempt and all has proved futile. I would be grateful if my messages are responded to and some form of assistance offered to me to enable me not to lose my database considering the enormous amount of notes I have on there. My email and account details for Mendeley is akoensitd@yahoo.co.uk
I would very much appreciate your assistance as despite your announcements that the issue has been resolved, I'm facing those same difficulties.
Thank you.
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HELP to change the e-mail address associated with my Mendeley account
Dear SUPPORT GROUP:
How can I change the e-mail address associated with my Mendeley account?
I followed your instructions published in your FAQ section, but it didn't work.
I need you help, my institutional e-mail changed (rmarin@inprf.gob.mx by rmarin@imp.edu.mx).
Could you give me options, please?
best and regards,
---
Rodrigo Marín-Navarrete PhD
Researcher in Medical Sciences “C”
National System of Researchers “Level I"
Chief of the Clinical Trials Unit on Addiction and Mental Health
National Institute of Psychiatry "Ramón de la Fuente Muñiz" (Mexico)
Office:
+52 55 4160-5480
+52 55 4160-5481
Mails:
rmarin@imp.edu.mx
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account merge
I have an account with e-mail of kazim1977@gmail.com. I want to merge this account with my elsevier account with e-mail of kazim.sari@msn.com. I think an automatic mendeley account is already openned with my kazim.sari@msn.com. however, I have data with kazim1977@gmail.com account.
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Discrepancy between space used: desktop and online
It is not possible for to sync files between two computers. the citation transfers across but not the PDF.
Both of my desktop accounts indicate that I have used 1.7GB of the 2GB allowance. On my web account, I can see a bar graph that indicates 100%..
Is this the source of my problems? Why the discrepancy?
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Email change
Hello,
I would like to modify my email adress on this account with one I already use in another old Mendeley account (remy.kreder@gmail.com). I delete the old account but each time I try to update my email adress, I get back my old account and the one I want to use remain unchange. How can I merge both of them without loosing my information (paper saved, classification and so) ?
Thank you in advance.
Rémy
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Email change
Hello,
I would like to change my email adress on this account by one I already use in an old Mendeley account (remy.kreder@gmail.com). I try to delete this old account but each time when I try to sign in again I magically get back the account I try to remove. How can I merge both of the account without loosing all my information (library, classification, etc...) ?
Thank you in advance.
Best regards,
Rémy
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Desktop Mendeley won't recognise internet Mendeley password reset
Dear All,
I went to log into to my desktop Mendeley but it said I had wrong password, so I reset password via the internet link. Now I can access Mendeley library through website, but the desktop application is not recognising my password. Any ideas? Many thanks,
Kind regards
Niamh
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Why I cannot sign in with my new password?
I have problem to sign in, I have changed the new password by sending requested new password by email, then I changed it. However, when I signed in with that email and that new password I still could not sign in.
Could you help me?
Actually I have 2 accounts in Mendeley, and I will delete 1 of them.
Thank you.
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issue
Sorry, we had a problem syncing your library: There was an error processing your request. It has been logged (ID e64d8907ea92f2ef).. Error ID: ZW9sw_Qma6M
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unable to log
an error occured when contacting mendeley,
Dtails:unable to send HTTP request to /oauth/token/(0)
check your conection settings, if the problem persists, please contact support.
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Do not see my discipline
My degree is educational leadership with a concentration in ministry. I do not see this in the drop down for Disciplines. Can you help?
Thank you!
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INvalid grant
Hi, I get a message that there was a problem logging into my account:
Invalid grant
NOt sure what it means/how to solve it?
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Hello,
I have a problem with my email account. the old one was Neus.Fabregat@uji.es and when I try to use the new one, n.fabregat@ulg.ac.be an error message appears.
"Sorry, this email has already been registered with Mendeley. Please try again."
I don't know how to solve this.
Thanks.
Best regards
Neus
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My Account
Dear Support team.
Some time ago I discovered that I can't log into my account. Then I decided to reset my password and make new one. It didn't work for some time, finally when I made another account with the same e-mail address, but the content of my Mendeley Desktop disappeared. Could help me to rescue my files? Are they available on-line? Could you merge my two accounts? I had a lot of staff there and I would be very thankful for your help.
Best Regards,
Jakub
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Challenge with sync of documents
Hello.
I am requesting for a help as I am facing a challenge of sync documents in desktop after saving from Mendel web search(message given, Mendeley Desktop was unable to connect with your account at mendeley.com. Please check your username and password).
Thanks
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Creating lists
How do I create a separate Word document listing of all of my references with the correct citations? I cannot figure out how to select, copy, and then go to the Word document to paste and copy them to paste. Thank you.
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Authenticate account - how?
When I log into my Mendeley desktop, a blue notice appears saying "We are changing the way we authenticate Mendeley accounts. Please enter your password to authenticate your account."; with a button to "Authenticate Account". Clicking this button takes me to my account home page - with no other notice as to what to do from there! This notice appears everytime I open the desktop app, and not able to do anything about it. Can you help? Kind regards.
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Error message- Unable to synchronize
There was an error processing your request. It has been logged (ID 175224c6b279fe75).. Error ID: 6PETWBCNHA8
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