what can i do with this?
Sorry, we had a problem syncing your library: There was an error processing your request. It has been logged (ID 66b6369a1d58828c).. Error ID: VoO-lk03n_s
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problem syncing mendeley library
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sync problem
"There was an error processing your request. It has been logged (ID a19b917ecc064b52).. Error ID: I12jQ-I88HU"
what should I do?
many thanks...
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One of the papers visible under my profile does not belong to me
Dear sir/madame,
One of the papers visible under my profile does not belong to me:
"Hasan M Günay M Al-Rizzo H, Lifetime maximization by partitioning approach in wireless sensor networks, Eurasip Journal on Wireless Communications and Networking, vol. 2017, issue 1 (2017)"
Please remove this work from my profile.
Thank you,
Best regards,
M. Erdem Günay
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Password reset email
Hi,
I'm not receiving the password reset email I asked for.
Alex
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Two accounts
Dear Sir/Madam,
I noticed that I have two accounts with 2 different emails:
Isabel.caetano@iscte.pt
isabelcaetano.inov@gmail.com
Could you be so kind to explain me how to merge these two accounts?
Regards,
Isabel Caetano
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password reset is not send anything to my email
password reset is not send anything to my email
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Resetting Password
A faculty member is trying to reset her password. She sent the request, but she is not receiving any reply to reset her password????
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Password has changed
Hi
I originally had a mendeley account. Late last year I generated a scopus account. Each account had it's own password. I logged into Scopus yesterday and then went via scopus into mendeley, to see if I already had a copy of a paper. This morning I couldn't sync Mendeley from my tablet, it asked me to re-login. Login didn't work "Wrong user name or password". Got to uni, I tried a desktop, same thing! Then I thought let's try my scopus password, (same login ID for both). The scopus password worked!!! It looks like moving across from Scopus to Mendeley during searches resets the Mendeley to the Scopus password!
Is this a bug or a feature?
Regards
Dave Burke
d.burke2@newcastle.ac.uk
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password changed
I have another account, I asked for a password reset but I received no mail. I am unable to access my official account stefano.breschi@unibocconi.it
Thank you
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Impossible to login - User since 2011
I am a regular Mendeley user since probably 2011 and during last few days I am desperately trying to login to my web account. My old password isn't working and I cannot recover it because Mendeley don't send me the appropriate link (despite my numerous attempts). I can report bugs and contact Mendeley support only after login, so it becomes a vicious circle. I was obliged to create an additional account to post this problem!
Looking forward for you solution
Best regards
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PASSWORD RESET PROBLEM
Hi, I forgot ,my password and I tried to reset it dozens of times but I don't receive any email for password changing. My acount email is a21128@esenviseu.net. This is my friend's account. Thanks
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Cannot access account with regular email address
Hi there,
My normal email address/username for Mendeley is robert.murray10@imperial.ac.uk
I have been using Mendeley for about 18 months now, and it's great! However, I cannot log into my account with the above email address, the password seems to have changed. I have tried requesting password resets but I do not receive any emails to robert.murray10@imperial.ac.uk. I have had to create a new account with my alternate email address (robbietmurray@gmail) in order to contact you.
Please help! Can you help me reset my password, or manually send a reset password email to the robert.murray10@imperial.ac.uk
Best regards
Robert
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Cannot log in
I was not able to log in so I reset my password (4 times) and still could not log in. So I set up a new account with a new email address and could log in on the web but when I downloaded the desktop version the new credentials were not recognsied again. All very infuriating and I am considering reverting to endnote.
Is there are bug in the system?
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Email address needs to be updated
Hi,
I have a new Email address, so I would like to update also my Mendeley account to this new Email address, but i have no access to my old Email account. Is there any possibility to change my Email address, without loosing my current Mendeley account??
Best regards
Alex
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Problem with SYNC
I have a big problem with reaching my data.
There was an error processing your request. It has been logged (ID 4c0d769004ac4842).. Error ID: ljXg5f8M4cM
We put our trust in your program, and I am afraid to lose my data and notes ???!!!!!
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Unable to connect to my Mendeley account
I am unable to log in to my Mendeley account miltos.siavvas@gmail.com. Every time I try to perform a login I am informed by the system that my username or password is not recognized. I even reset my password, however the problem persists.
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how to change email address
Greetings, I opened my Mendeley account while a graduate student. For two years after graduation I had mail forwarding from my school @uc.edu account to my personal mail. Now the two year mark has lapsed and I tried to re-associate my Mendeley account with my personal email, but it keeps sending what sounds like a confirmation/security email to the original email account which no longer functions for me. Do I need to create a new account or can someone help me update to a valid email?
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login access after password reset
After I reset my password for my mendeley account based on email address (atesh.koul@gmail.com), I am unable to login even after repeated attempts. I do receive a confirmation email that I have successfully reset my password but when I try to log in, I see a message that mendeley doesn't recognize those details.
Could you please help me with this? It has been more than a week that I am trying to access my account.
Thanks and best regards,
Atesh
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cannot sync
There was a problem connecting to mendeley.com to sync your library. Host api mendeley.com not found.
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How to merge two separate accounts
Hi there, is it possible to merge two separate Mendeley accounts?
I have two accounts registered with different usernames - I thought separating different aspects of my research this way would make sense but it gets complicated when I want to use Mendeley desktop with the two accounts. Is there a way I can merge these accounts without having to share papers through a shared group? Both accounts have a lot of references I don't want to lose.
Thanks in advance
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