Hi,
I cannot modify my email address, I have still my old email n.maccaferri@nanogune.eu...when I try to set the new one, nicolo.maccaferri@iit.it, a message saying "the email address is already in the database" appears...can you help me please?
Many thanks,
Nicolò Maccaferri
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Cannot change my email address
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Hey there i accidentally registered with an incorrect email and cant change it as the email Im registered with doesnt exist. I registered with flnie@student.sdu.dk but my email is flnie14@student.sdu.dk is there any way I can change it?
Yhank you
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You do not have access to this folder (4ec67ff1-6b0e-4cd4-a6d9-02ef0cb7e5e9). Error ID: oTf3-uUEjy0
I could not sign in, so I signed up again with the same email.
Then, the following message appeared :You do not have access to this folder (4ec67ff1-6b0e-4cd4-a6d9-02ef0cb7e5e9). Error ID: oTf3-uUEjy0
please solve this problem.
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I am unable to change my account email address
Hi there,
I am registered with Mendeley with an email account which is now closed. I am able to login to my account but now i want to change the account email. I can not do it because, when i try to change it, the verification email goes to my previous account which is closed now and i can not use and access that account. Please advise how to resolve this problem.
my previous email that is registered with mendely is basitali.khan@kaust.edu.sa
my current email address that i want to change with my previous one is basitkhan2012@gmail.com.
Please advise,
Basit Khan
basitkhan2012@gmail.com
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already registered
Hi,
I subscribed to Mendeley's Plus Plan using my e-mail cesarschirmer@gmail.com.
Now, for ORCID and institutional reasons, I want to change the e-mail of my account in Mendeley to cesar.santos@ufsm.br.
Unfortunatelly, I already have a profile in Mendeley with the e-mail cesar.santos@ufsm.br, and I'm having a lot of trouble trying (with no success) to delete the profile cesar.santos@ufsm.br, action that seems to be required to change the e-mail of my Plus Plan account.
So, my question is:
How can I change the e-mail of my Plus Plan account from cesarschirmer@gmail.com to cesar.santos@ufsm.br having in mind that (it seems that) I have to delete my cesar.santos@ufsm.br account but I'm unable to do that.
Thanks in advance.
Cesar
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Error of executing Mendeley
When I execute Mendeley, there is error message below, and I can't run Mendeley.
Problem Details
near ":id": syntax error
I want to restore my own data. I need your help.
Thank you.
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Log In
I can't log into the application on my mac, even after resetting the password.
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All info lost
I set up an account with mendeley this morning, it was working fine, found and stored a lot of references. However, I tried to log back in and instead its asking me to set up an account. I followed this and now all of my data is no where to be found?
Any help would be appreciated!
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Desktop app won't accept password
I can login to the web version, but the desktop version doesn't accept my username/password.
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Changing email address
I changed the email address my account and have lost all of the papers I had saved, is there anyway of getting them back or restoring my account so that I still have those papers?
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near ":id": syntax error
I can not access Mendeley!
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2 accounts under similar emails
Hi, I have ended up with 2 Mendeley/Elsevier accounts under 2 aliases for the same email address: k.tusting@lancs.ac.uk and k.tusting@lancaster.ac.uk . The second, @lancaster.ac.uk, is the one I'd like to keep, but I can't now access the first to delete it and it's linked to my Orcid and Scopus accounts. Could you advise, please? thanks - Karin Tusting
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Cannot log back in after logging out
Hello
Today I was getting an "Invalid grant" error on the desktop app when trying to download new citation styles.
I logged out thinking it would solve the problem, but now I cannot log back in. No matter what, the program just states "incorrect username or password".
I reset my password and also used it to log in here (that's how I can be posting) but I'm locked out of the app.
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copy among accounts
Is there any way to automatically copy all documents (articles, highlighted text and notes) from my old account (jjorell@ufro.cl) to my new one (juan.orellana@ufrontera.cl)
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lost data
After clicking the 'sync' icon on the mendeley desktop, I have lost most of my data. How can I get my paper back?
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pasword not working even after reset
Hi
My pasword does not work even after reset.
Peter
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password on Mendeley Desktop
Hi,
I've just downloaded Mendeley Desktop, but the password that I use to enter on the web site, it doesn't work on Desktop version.
What can I do?
thank you
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More accounts on 1 emailadress
I use mendeley desktop and the chrome extension. For some reason they can not sync anymore and I still have all my articles in the desktop application, but I can not see them in the extension anymore. I received 5 welcome emails from Mendeley, so I believe they somehow linked multiple accounts to my emailadress. I obviously only want to keep the first account I created, such that it can sync again with the desktop version.
Help!
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Hi I have created a Mendeley account for p.y.abbott@sheffield.ac.uk but this is not what I really w
Hi
I have created a Mendeley account for p.y.abbott@sheffield.ac.uk but this is not what I really wanted to do. So I would like to delete it fully. What I really want to do is to change the email address of an existing Mendeley account to p.y.abbott@sheffield.ac.uk, but it will not allow me to do this while there is a Mendeley account associated with that email address. So, please help me to delete it fully.
Regards
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Password Reset
I have sent a password reset request on my main account since 29/09, but have yet to receive anything. Is there an issue with the system?
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