I have accidentally merged several entries in my account and am unable to reference each one individually. Can I unmerge them or go back to the entry list I had earlier?
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Unmerging entries
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import bib files
I have an extensive bib file which I have been using for years.
When I try to import it using you import facility, it tells me that there is a problem with importing it. This is the only interaction provided.
Please advise
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It is no longer possible to access my account either online or via the desktop
For whatever reason, it is no longer possible to access my account ggeorgr@gmail.com either thru your website or desktop. I changed the password 6 times but your system does not seem to recognise any of the changes. This is the worst time for me to experience such problem given that less than 7 hours I have to deliver a presentation and your system stops me for that. THANK YOU MENDELEY!!!!!!!!!!!!!!!!!!!!!!!
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login and password reset
Hi,
I have been using my account (ramyapreethi.s@gmail.com) and when i tried to login in a new computer on mendeley desktop i received this meesage, "Sorry, we don't recognise those details. Have you forgotten your password?". I have reset my password several times and still cannot login to my account. When i tried to register with that mail id as a new user, it was already in use. I have several articles saved and i would like to get my access back to my old account. Please let me know the process.
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Sync problem
Hello,
I can't sync my account using the Desktop.
The message is the following : "There was an error processing your request. It has been logged (ID 8b92f440fc16fc34).. Error ID: cI7i5soV__0".
Any help appreciated.
Thanks !
Eric
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cant add citations anymore? urgent help needed
I've used Mendeley without problems but have a new computer, installed word plugin, can't add citations because it just launches Mendeley and doesn't give me a search bar to pull in the reference from Mendeley i'm looking for.
Paper due soon, please help!
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ALL my previous reference and folder were gone
I wonder if you could please find my previous data and restore my account library Because I opened my mendeley account today and found out that my folder and paper were under the loughborough folder were all gone!! all the paper I stored and collected were disappear and I have classified all of them It is very improtant to me and I really hope you can help me out by restoring my account
Thank you
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merging 2 accounts
I have a dormant account which has my new e-mail address attached to it and a live account with documents which has my old e-mail address attached to it.
I cannot update the live account with the new e-mail address because it is registered to the dormant account.
If I close the dormant account will that 'free' the e-mail address and allow me to attach it to the live account?
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--- Article Removed ---
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*** RSSing Note: Article removed by member request. ***
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*** RSSing Note: Article removed by member request. ***
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Payment
Hello, I would like to upgrade my account for the 4.99 monthly pay, however, I can not select this option, when I try to do it I only ca select to make the payment for 6 moths or more.
Can you help me with it, I would like to upgrade it and pay each month.
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How can I merge two accounts
Hi,
unfortunately, I have created several Mendeley accounts.
How can merge several accounts?
Thanks and best regards
Benedikt
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problems with two accounts
Hello:
I am having problems because I have two accounts. I have created one account with my gmail address, celedonioalvarez@gmail.com, and other with my institution address, celedonio.alvarez@uva.es. When I tried to change the gmail account by the uva.es account it replies that this email is already in use, what It is fully right but when I tried to erase my institution account I cannot log in. How can I merge both accounts on just one?
Thanks.
Celedonio.
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Can't login
Hello:
I've been a mendeley desktop / web user since 2014. Recently I can't login to my account . I try to reset the password and all seems OK, but the system does not allow me to login anyway.
I've created a secondary account and it is working (but now I can't access / import my original database as I have formated my computer)
My (original) account is pedamado@gmail.com. Can you please verify this?
Thank you
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unable to access any full documents
I have just completed mys studies and used Mendeley to store my work. Now that I have left I like to gain access to wider material you will have but do not know how to what do you advise?
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Sign in Problem
Hi,
I just create an account.I can sign in in my account via mendeley website but on windows software, I receive "incorrect Email or password" error. What should I do ???
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Types of subscriptions
I received a notice last week that I had exceeded my space quota, so I signed up for additional storage space.
Now it appears that I increased my personal storage space, but that my overage is in shared space. I have two groups, and they take up too much space. I didn't know that the subscription I paid for didn't cover everything, and would like to understand more before I spend more money.
Please help.
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cannot login
hi,
I cannot login. I tried and it said it didn't recognise my username or password so I changed my password and I can;t login at all now.
michelle@healthgeneration.com
please advise ASAP.
thank you.
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Cannot access with my password
Dears,
I Cannot access to my personal account.
When I try login with my pasword Mendeley tell me “Incorrect usermane or password”.
I click “Forgot password?” so as to get a new one.
I login with the new one and the problem persist: “Incorrect usermane or password”
I cannot access to my personal account.
I've tried to unistall and install but doesn't work.
Please, could you help me?
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Problem with the identification
Good morning,
I am writing from the UIB (University of Balearic Islands). We have a user of Mendeley with an unusual / big problem.
Last month her status has changed from student to teacher, and then the Administration Service of the university has cancelled your old mail: anita.lerma@uib.es
The main problem: she can’t remind the password and she can’t use the “forgot password” option because the answer code would arrive at the cancelled email account.
Our petition: it’s possible to generate a document with your references (ris, bibtext…) and send it to us?
Thanks in advance.
Best regards,
Xavi
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Access to my mendeley profile from multiple computers
Hello,
I have recently downloaded Mendeley to my private computer and have entered a few pfds. I would like to ask if I download the programme to other computers as well, will I have access to my list of references if I log into my profile? And also the ability to make changes to my list from any computer indiscriminately (changes that I will be able to view from any other device)?
Thanks in advance.
Regards,
Anastasia
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