Mendeley word plugin problem
when i want to cite my references in word a window pops up and tells me that "unable to start mendeley desktop automatically C:/Program Files/Mendeley Desktop/MendeleyDesktop.exe Try starting Mendely...
View ArticleI have a problem to join to group.
Hi. My ID is junkiahn@kaist.ac.kr that means I'm KAIST institute memeber. But, I have a problem to join to "KAIST" group. When I click "join the group", it say "We sent a verification e-mail to...
View Articleremove Facebook association
Does anyone know how I can disassociate my Facebook account from Mendeley? Thanks!
View Articlesyncing error
Hi! I get the error: Sorry, we had a problem syncing your library: There was an error processing your request. It has been logged (ID 3dfa1081daac5045).. Error ID: ecCRqCnAPZk Advice needed thanks! s
View ArticleSync problems
Hello, I can't sync my library anymore. The error message is: There was an error processing your request. It has been logged (ID 2f23960d26c197d2).. Error ID: M8rLwdplsO4 Thank you for your help Inês...
View Articlesync
I have this problem: Sorry, we had a problem syncing your library: There was an error processing your request. It has been logged (ID 882b541b533990cc).. Error ID: Zx5TrLbDWjM Could you help me?
View ArticleProfile Photo
All my upload attempts for a Mendeley profile photo turn out upside down. How do you edit photo orientation for a profile photo?
View ArticleUnable to edit my profile
How can I edit my profile? My university name reflected in my profile is not correct.
View ArticleUnable to sync
HI , i got this error while im trying to sync my documents: HTTP error Problem Accessing Files Reason : Server Error upload progress: 13141670 of 13141670 please help thank you in advance
View ArticleChange of email when the new email has already been registed
Hi, I would like to change my email from one institution email to another. I had created a new account with the new email, and then decided I should really just change the email on the old account. I...
View Articleproblem with syncing library
Hej. I get this message this morning from my Mendeley desktop app: Sorry, we had a problem syncing your library: There was an error processing your request. It has been logged (ID ba5a69517ef08c5e).....
View ArticleHow can I found all my support questions
I have ask several questions in mendeley-support, but I can find the way to see all together and look for the answers (for example searching by user or a link in the side panel to "my questions")
View ArticleMy department is not on the list
I am not able to add my institution on my profile. My department and Faculty is not on the list. What should I do?
View ArticleI get this message on startup (mac). Any suggestions?
No document corresponding to documentId d65bbda6-8da7-362a-9f68-8a0bf17c46ff. Error ID: POaZKUluQaM
View ArticleUnable to verify changed email.
I recently tried to change my email associated with my email account. After receiving the verification email, I clicked on the link and got the following message: "There was a problem serving the page...
View ArticleBackup
My computer needs to be reinstall and Mendeley will therefore be deleted (it will be reinstalled). My question is - how do I ensure that all my notes (in the articles are keept)and the file structure I...
View ArticleI can't accept an invitation because it says the group is full
I am unable to accept an invitation to a group that only has 1 member. The other account (which also belongs to me) is under a different email... I created a group and when I try to invite my other...
View Articleaccount reverted to old username & password
Hi Here's what happened: I suddenly found about two weeks ago, that I couldn't log into my mendeley account. Here's the history: I changed my username and password about 3 months ago. I used mendeley...
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