i have deleted documents in the Mendeley desktop, but it still indicates that i am exceeding required space. What do i do.
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exceeding account
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personal library
When I tried to save a file in Elsevier, a command "personal library is frozen" appears. The saving then failed. Do anybody know how to deal with this problem? TQ.
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Got premium by institution
Hi, my university has sent me an email to upgrade my mendeley account to a premium one but I can´t upgrade it. can you help me ? My university is University of Deusto in Bilbao Spain. it would be grat to improove it.
Thank you.
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Change E-Mail-Adresse/Account
Hi!
As I now get the opportunity from my institution to get a free premium upgrade, I realised that I am registered at Mendeley with my private address and NOT with my institutional adress :( But the upgrade is only possible with the last option. So is it possible to kind of transform my account to/with the new E-Mail-address? Because when I would create a new account, all my recent library, etc. would be lost in the old account, right?
In excitement for an answer,
Moni from Germany :)
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Unable to follow other users
When I try to follow another user on Mendeley, it thows up an error saying that following that user has failed. Is there a way I can fix this?
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Sync problems
Hi,
Every time I try to sync my citations from desktop to web library, i get this problem:
Unable to send HTTP request to /documents/?limit=100&deleted_since=2015-11-27T12:14:01.000Z&marker=9a09fe3f-4efd-396f-9aa3-efa13fadde47 (0)
With best regards,
Bao
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Publication in user profile
Hi,
How can I remove a publication added to my profile ?
You can add publication to your profile at
https://www.mendeley.com/profiles/user-name/
but I cannot find any action to remove it.
Thanks,
Nicolas
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Need to delete account completely
Hello!
I have some problem with my account - I cannot change e-mail settings. I have two Mendeley accounts, which are belong to me, one registered on alexey_ber@mail.ru, and other - on aberdiu@bgsu.edu.
I wanted to delete account which is affiliated with alexey_ber@mail.ru, and leave only account conneted with aberdiu@bgsu.edu. After that I wanted to change e-mail setting on remaining account from aberdiu@bgsu.edu to alexey_ber@mail.ru.
Surprisingly, I was unable to do so. Even when I deleted my account, affiliated with alexey_ber@mail.ru, Mendeley website continue to show me an error "This e-mail address is already used in Mendeley", when I am trying to switch it from aberdiu@bgsu.edu to alexey_ber@mail.ru.
I already decided that I will leave only one account. I deleted all info from aberdiu@bgsu.edu and I would ike to ask you to delete this aberdiu@bgsu.edu account completely. Please send answer on alexey_ber@mail.ru
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unable to connect
I have a Mendeley account since many years. Now, since a couple of weeks my Mendeley software (version 1.10.2) cannot connect to my account because: "The email or password combination you provided are incorrect". I have checked my data and the combination is ok. Any suggestion? (by the way, I use windows XP and cannot upgrade to the newest version).
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Email address change
Hello. I changed the email address associated with my account. I received the confirmation email. I can log in with the new email, but then in the setting it shows an error and says the email is wrong. I also cannot access the application on my desktop.
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error on attempt to synch files.
I have recently started using Mendeley, and transferred bibliography and files data base from EndNote. I also got a new iMac, and transferred the entire content from my MacBookPro to the iMac. I am not able to synch files as teh following error message says.
There was an error processing your request. It has been logged (ID a480c56db0db5993). - upload progress: 2493090 of 2493090. Error ID: dZnYmnMYaFc
What do I need to do here?
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Mendeley's services had a problem while syncing your library ??
Hi, what's happening? I do not understand. There is a message on my page like that:
There was an error processing your request. It has been logged (ID 295807dea15a8279). - upload progress: 4635925 of 4635925. Error ID: tmBFb9rpkgk
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Firewalls
I seem to be having problems synchronising my local data with my Mendeley on-line storage and groups.
Is there are way of specifying firewall/proxy server parameters to try to overcome this?
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password reset, but no access to email
I need to reset my password, but I can no longer access the school email address I used to set-up my Mendeley account. How can I do this?
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Synchronization Problem
Dear Mr. or Mrs.,
Fail to synchronize my Mendeley Desktop (Mac). Receive the following message:
There was an error processing your request. It has been logged (ID 448f1f6eae35699d). - upload progress: 757009 of 757009. Error ID: SyFUV_BnaQ8
Best Regards
Karl-Johan
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Change email address
I changed employer and have a new email address. How can I change this?
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Mendeley's services had a problem while syncing your library.
Could you please help me with the sync. It keeps getting stuck and producing this same error.
Sincerely, Johannes Levin
Problem Details
There was an error processing your request. It has been logged (ID 2b96cc907292b19f). - upload progress: 4892397 of 4892397. Error ID: noZlxCk8eC4
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Cannot change email address
I left my former employer and would like to change the default email address. When I type in my home email account, it's shown and I receive an error message that the address has already been taken. Yes, it's my home account and I want to make it the default. How can I do this?
Thanks.
Bob
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Synchronisation two accounts
Hello
I have two accounts om Mendeley. One with the username iver.johansen@getmail.no, the other with username johanseniver@gmail.com. I am not able to log on to the first account (password change does not work either). The problem is that the connected e-mail adress has been disabled. However, my desktop seems to be working. Now I want to synchronize my library on the first account with the second one. How do I do that?
Regards
Iver Johansen
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please help
i was asked to update my mendeley account and now all of my articles are gone. Please help. I put 91 articles back in but I had more than 800. please help! Ruth Little
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