When I try to change my email address in the Account Settings, it appears me: "We have sent you and email. Please click the link inside to confirm". The email never arrives. Can you help me?
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I don't receive the email to change my "email address" of my account.
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Reset password for my first account
I unintentionally created two Mendeley accounts. Today I got message from Mendeley desktop to check my account and I coundn't remember which email that I primary use for Mendeley desktop so I submitted two emails. It turned out that I can reset password for the second account (bp6g12@soton.ac.uk) but there is only one document in my library.
I think about 1000 documents are in the library that linked to my first account (fengbyr@ku.ac.th). could you please help me to reset the password so I can recover my entire library. If you need further information to verify my account please let me know.
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Editing/Updating of my account details
Mendeley is unable to save the changes in my Account/Profile. Further i am facing an issue to syncronise the library in my Mendeley Desktop.
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What is Library Access Link?
I am a librarian and I am using Mendeley free account. I would like to know what is "Library Access Link"?
Besides, when I save a article using Save to Mendeley, a URL is placed in the metadata. I can access full text once I am on campus (no username and password required). But I when click the same link off campus, it is redirected to a page to pay money, even the library has full subscription. How can I redirect the page to the Library ezproxy page? Thanks.
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CAN'T SYNC
I'm trying to sync my desktop files and it says that:
There was a problem connecting to mendeley.com to sync your library"
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How to connect with Elsevier account?
Today when I was logging in, Mendeley asked to connect with an Elsevier account. This failed because I use in my browser relative strict 3rd part script blocking. How can I now connect with Elsevier account?
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help with unintentional deletion
Dear Medeley staff,
Few minutes ago, I accidentally deleted almost all my docs :(, but they should be in the trash.
Could you please help me to restore them? - put them back in the right folder - I hope you saved the 'links'
thanks for your support.
With best regards,
Gianrocco
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email account expired, can't login
The email I had associated with my account expired. Mendeley requires me to login in to change my email, but I can't login because my email account is expired. ENDLESS LOOP. Turns out I also need to login to my account to ask support questions like this one. ENDLESS LOOP again. So, I had to create another account just to ask you how to fix this problem. So, how do I change my ORIGINAL account email address without being able to access my account in the first place.
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Urgent help in restoring my account needed
Dear Sir/Madam,
Out of a sudden almost all my folders were gone today. I did not erase any folders, however. After clicking on restore from backup now also my pdfs are erased.
I am organizing a library with over 800 pdfs. It is a complete catastrophy that I can not find any way to restore my mendeley account again!!! The files are also no longer available from my Mendeley web account!!!
I hope you have any backup of the cloud storage such that the content of my account can be restored to some older state. Event if I loose some of the last few weeks would be ok.
Yours sincerely,
Prof. Dr. Hannes Frey.
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Database erased
Dear Sir/Madam,
I am organizing a research paper data base of over 800 pdfs. My local and my online data set is completely erased. Can you please help me in restoring the data base. Even if I loose some week would still be ok.
Yours sincerely,
Prof. Dr. Hannes Frey.
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How to freeze subscription?
Hi,
A few months ago I found out that I could freeze my Mendely subscription. I won't be using Mendeley for at least six months (likely to be a couple of years)so paying for a continual subscription makes no sense. ^Moreover, I want to pick my library exactly where I left off.
Mendeley Support told me I can freeze my subscription to meet these needs.
The trouble is - how? I don't see this option anywhere in my account.
Thanks for helping me with freezing my account.
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failed to register
hi support team i have problem with my registeration i was already have account but there is some error occured in my registeration. so this message appear when i enter the username and password: (Unable to send HTTP request to oauth/token)
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Problem sign in of my acount
Hi dear supporter
I am new user in Mendeley team, I create a new account before few days.
But i can't login for my account neither mendeley.com nor software mendeley, when you sent me verify email. I see my account activated but not unusable.
Please help me to solve this problem.
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Need to restore data associated with institutional email account
Dear Mendeley support team,
unfortunately, my old institutional mail address (I believe it was 40138441@live.napier.ac.uk) is not valid anymore as I've been studying in Germany for a few months now.
Apparently, my Mendeley desktop cannot connect with my mail address anymore, so I had to set up a new account (Hanna-Sophie.Goll@HS-Augsburg.de), i.e. all my just recently added documents and books (just added them last week for an assignment) are gone.
I am literally freaking out right now. Is my old Napier mail address still there and could you please connect my data with the new mail address?
Many thanks in advance!
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Online database disappeared
About a week ago, my entire online database of 2.5G of pdfs disappeared from my account and it seems that any sync of data has gone with it. I use two devices: an apple tablet and a Windows laptop. I use the online sync to work between the two devices. At this stage, I have my local database, but any notations made in my online documents have gone, and it seems to be very slow in uploading the database. This is somewhat distressing, and there doesn't seem to be any answers in the FAQ or support sections. Can anyone shed any light on this? Is it possible to locate my data and restore it?
Thanks,
Kevin
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Staying logged out.
Hello,
If I don't login, can I still use Mendeley to it's full potential? This is in the scope of an organisation that doesn't want it's documents or their metadata being shared online.
Thanks,
Tom
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Cannot login
Hi
I have downloaded Mendeley for mac but login is not accepting login details.
I have re-registered and re-downloaded app but still no luck.
Please help.
Thanks
Francois
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Account Seetings, Education tab
Dear Support,
Mendeley does not allow me to specify my institution where I have worked.
The "University Hospital Hamburg Eppendorf" is with several subdivisions in the list. Even though only "University Hospital Hamburg Eppendorf, Ins..." is visible and can't be expended. I'm using the latest Chrome Browser. Bare "University Hospital Hamburg Eppendorf" can't be selected due to it is missing from the list.
Best,
Robin Hinsch
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Institution
Hello,
I am trying to update my profile, but I can not add my institution, error message says that it is not in the list. Please add it or help me find it.
The institution name is: National Center for Disease Control and Public Health
Country: Georgia
Thanks in advance
Sincerely,
Davit Baliashvili
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Can't delete a Mendeley account
By mistake, I have created a second Mendeley profile. Although I have already one, with a library full of information, it keeps connecting my IE to the newly created profile - which I can not even delete.
Whenever I try to delete the duplicate profile, it says it the profile was deleted, but sends me an email to verify my email address.
Hope you can help.
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