Hi,
I am trying to add a Library Link, and guides say to go to Account Details and Sharing / Import.
But that is missing and I cannot for the life of me find it!
Any help would be appreciated, I really don't want to go back to EndNote!
Thank you
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Sharing/Import is missing
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Password reset is not working
Hello,
I bought a new ipad and installed MENDELEY app. But I could not log in to my existing account.
I tried every possible password but did not succeed.
So, I tried changing password and an e-mail came in.
But, when I entered 8 charactor new password, following message appeared.
"Oops, something went wrong. Please try again later."
So I have tried five to six times using ipad, Win7 PC, and another Win7 PC.
Since then, the same message have continued to appear, and I still cannot log in.
What's wrong? Please help me.
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Using Mendeley in Word 2013
I use word 2013, after saving my references in my library on Mendeley, when I insert bibliography, the URL of all my references is excluded, and I have them all saved on the Mendeley Library. Please how can I go about this.
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changing e-mail
I can now login with e-mail sergei.romanov@mpl.mpg.de
I want to change e-mail to sergey.romanov@fau.de
But system reject this change saying:
Sorry, this email has already been registered with Mendeley. Please try again.
I have deleted unfilled account associated with sergey.romanov@fau.de, but this does not help to enter new e-mail in the profile.
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"Library Access Links"
Where did the library access links go?
They used to be available for configuration via:
Login to Mendeley... My Account... Account Details... Sharing/Importing
Under Edit Library Access Links, choose Add library manually
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password reset not working: Cannot login
Now after several months of denied access to my libray
after succeeding to work again for a few days, see previous thread
http://support.mendeley.com/customer/portal/questions/16333832-cannot-login-on-mendeley-desktop-a-month-discussion
I CANNOT access neither Mendeley Desktop NOR the Web account
Password reset does not work either, I tried all possible passwords, and all possible computers, always the same answer:
"Oops somesthing went wrong, please try again later"
and I keep trying, now it is almost one week
After having been excluded from the access to my Mendeley Library for months now I can try some diagnosis
I point out that I updated my library with some 13 papers I have downloaded in the months of failure of my library
So after UPLOADING the papers to the Web, Mendeley pointed out the same error as previously pointed out, i.e. that it could not finish upload
Maight be that the reason for malfunctioning is massive uploading?
OR could it be that I have exactly the same account/password as used in Scopus/Elsevier?
I think that if I finally succeed to access again my account I will stop the automatic uploading of my library to the web.
Can you please try to give me access again to my account?
Thanks a lot
With regards
Stefano
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Cannot login Desktop AND web: interference with Elsevier/Scopus
as I said in another post without answer:
http://support.mendeley.com/customer/en/portal/questions/16376998-password-reset-not-working-cannot-login?new=16376998
Now I cannot login neither to my Desktop Version nor to the web account: NO ACCESS to the library I have elaborated in years of work
I have recently tried to clarify the situation with my Elsevier/Scopus accounts which were a bit screwed up
Now I have ONLY one Scopus account associated to my mail which is also my Mendeley account ID stefano.piccarolo@unipa.it
however before there were two accounts:
a) stefano.piccarolo@unipa.it
b) stefanopiccarolo5
both associated to the same email
I have asked and obtained to delete the first account: a) with ID my mail as above
Maight have this interfer with my Mendeley account?
It is possible since my mail is recognized by Mendeley however password is NOT recognized NOR I can reset my password
The result is that I cannot access library NOR from the Desktop nor from the web
I please need help since this comes from two months of inactivity since I could not login to Mendeley Desktop probably due to the same problem
Then I solved reinstalling Mendeley
Now this does not work either
with regards
stefano piccarolo
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MONTHLY PUBLICATIONS STATISTICS
I WOULD LIKE TO RECEIVE MY MONTHLY PUBLICATIONS STATISTICS
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My profile and publication record
My Mendeley profile attributes several papers to me that I did not write. If I log into Scopus and search for myself, it brings up a much more accurate list of my publications and does not include these errors. There doesn't seem to be a way for me to fix the list: can you please fix it?
My Scopus Author ID: 9043849700
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Media hits
I downloaded Mendeley specifically for media hits but for some reason none of these are showing up for my articles and I know that I have hundreds of these. Do I need to enter these in manually?
Many thanks!
Andrea
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Login to Mendeley to import references
Why can't I log in to import a reference? I reset my password twice, and it doe not recognize me when I try to log in. Thanks!
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Unable to reset password
I am not getting the email link to reset password for my account linked with vsshekhawat@rbi.org.in.
When I enter this email into the forgot password link, it gives the following message
"Thank you. If we have been able to identify your account, an email containing instructions on how to reset your password will be sent to you"
But I dont get an email.
Pl help
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create ris data from sqlite browser
My account has been deleted since I had duplicate accounts on Scopus by Elsevier and I didn't know to which extent they could interfere.
Now I CANNOT log in to my account so I cannot create a ris file either
Is there any way I can import my library from the sqlite file?
Or there is any way I can create a ris file from an external sqlite manager?
In this case which should be the procedure?
thanks
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installation prpblem
Dear Mendely,
I'm trying to download Mendely to my new Surface Pro and get an error that the signature is corrupt or invalid. The specific message is: the signature of mendeley-desktop-1.16 1 -win32(2).exe is corrupt or invalid
It will therefore not allow me to install it.
Are there any suggestions to get around this? I am installing it from Mendeley's website within my login.
alqayssi
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support
Hi there,
I am a graduate student who is pretty reliant on Mendeley for their writing. I use it everyday right now. I began using the software when it was suggested by my university department.
I recently had an issue that has prevented my account from synching. I posted questions about this several times and received one answer I could not use and that was not followed up on.
I will need a functioning bibliographic software in order to write up my dissertation. If the issue is that I am not a paying member, that is fine, but I do not want to start paying for my account unless the software has reliable customer support.
Please advise me on how to proceed.
Best,
EP
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Troubles with my Account. Can't Reset password. Can't contact you.
Hello dear Mendeley-Team,
I have got real troubles with my account at Mendeley. Once, for about 2-3 days ago I got signed out from all my Mendeley-tools, Add-on, Mendeley Desktop and can't access it via browser. Trying to reset my password I get only that message: "Enter new password
Oops, something went wrong. Please try again later."
The whole time! What is wrong with your system? Why I can not change it? Why I got the problem and need to reset my password?
The other problems: I can not contact you via email or this window or phone because: I need to log in and get forwarded to sing-in window. But I have problems with logging-in. That is not normal. If some hackers got an access to my account, how should I message you? No possibility at all if you are not logged in! That's I created a new account just to be able to write to you. Hope you will contact me soon.
Regards
Emil S.
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Logging in error
Hello,
I am not able to log into my Mendeley account both in Desktop app and also from the website using my other email: sandeep.0100@gmail.com. I get an error which says " Error occured when contacting Mendeley, error downloading http://api.mendeley.com/oauth/token/-server replied: Server Error
Hence i have created a new account to contact your support team. (To post or even have a look at support Q&A log in it is necessary, which was not working for me, so this new account)
Please do the needful at the earliest.
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One of my 3 computers died. WHat do I need to do to load Mendeley onto my new machine?
One of my 3 computers (home office and laptop) with my Mendeley account on it died (laptop). I purchased a new laptop. What do I need to do to load Mendeley onto my new machine? Will it know that the new machine is now the third site for my account or will it keep looking for my dead laptop?
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Linking accounts error
When your Website tries to link my Scopus and Mendeley account,the process always ends with the following message:
We're experiencing an internal server problem
Our team has been notified and we will do our best to make sure it does not happen again.
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error
Dear Sir/Madam,
I have following problem with my account.
Error 500 Server Erro
Please let me know what should I do.
Thanks,
Kazem
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